The Benefits of Upgrading
RedDOT is a global supplier of heating and air conditioning
systems, components, and aftermarket parts for heavy-duty vehicles
and equipment. RedDOT's customers include: JCB; CAT; Atlas
Copco; Volvo Construction; MACH trucks; to name but a few and
have also fulfilled orders from the UK and USA Military.
After many years of using the Samsung Compact II telephone
system, maintained by APR, James Irvine from RedDOT Europe in
Ipswich, finally reached the point where the company's growth
required a more capable, scalable platform.
"It was an easy choice for us to call APR. They have
supported our telecoms for years with great service, which included
a regular visit from our account manager. I reviewed the
specifications of the new Officeserv 7200s and was impressed with
how much more it could do it help to deliver actual benefits to our
clients and staff." James Irvine, RedDOT
Europe.
The solution provided was an IP enabled Samsung Officeserv 7200s
with voicemail to email, Connect Executive, Xchange, and using some
IP handsets for remote areas served by a wireless Cat5 bridge,
along with retaining the existing digital handsets it was a real
cost effective hybrid.
"With the range of products and manufacturers in the market
place, it is important that we deliver a clear, truthful analysis
of the customers' requirements and then set about fulfilling those
needs quickly and efficiently" Matt Coe, Head of Account
Management, APR Telecoms Ltd.
The Xchange product allowed RedDOT Europe to have presence
management across the site along with integrated Outlook. With this
installed, staff would be able to re-act more efficiently to
clients calling in, along with finding contact details across
multiple databases and dialling customers more efficiently.
The Connect Executive licenses provided key personnel with the
ability to take calls on their mobiles, ensuring that every client
who needed them got through first time.
"A big thank you to the APR engineering team and project
managers, who made sure the system was delivered on time and to
budget. One of the biggest concerns when undertaking these projects
is the impact and cost to the business, so you hold off as long as
you can. With APR there was no need - their guys are real
professionals, so downtime was really minimal." James
Irvine
APR Telecoms has been providing telephone systems since 1994 and
has established itself as a reliable, professional organisation
capable of delivering both large and small projects with the same
attention to detail and dedication to achieving the right result
for the end user.