It is not just small businesses that can let technology pass
them by, some of the biggest companies in the world have failed to
take the time to listen and embrace the changes that can help their
business. Kodak is possibly the best
example.
I want to help your business succeed and grow by introducing new
ideas into your business model, by implementing new technologies
that will make your telephone system a valuable asset for
doing and keeping business. Henley Management Institute discovered
that 60% of companies that experienced a loss of normal telecoms
for a period of 10 days ceased trading.
Older, legacy, telephone systems have a technology life of about
5 to 7 years; most modern platforms have an extended 7-10year life
due to the flexibility designed into a modern system. You have
probably changed your mobile phone several times over the life of
your telephone system - when did you last review your telephone
system and make sure it is still working for the business and not
against it.
Many of the technologies previously available only to large
companies are now affordable for smaller companies. As customers
become more demanding, business needs to evolve to meet those
expectations and if you do not your competitors will.
Some of the benefits are:
Call twinning
Queue Management
Unified Communications
Remote/Home working
Call Centre Reporting and Management
Presence Management
If your telephone system is more than 7 years old then your
business needs to make a serious commitment to upgrading or
replacing, to avoid being left behind by competitors who have
already implemented changes to help their staff work smarter and
improve customer service.
Your telephone system is the heart of your business with new and
existing customers spending key moments doing business on the
phone.
To help you make the right choice please take time to arrange a
review so that I can better advise you of how your company could
benefit from upgrading or replacing your telephone system.
Matthew Coe
Head of Account Management